PRIVACY POLICY
Petsgallery.co, will only disclose your Personal Information in accordance with this Privacy Policy. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you. Any of your personal information which you provide when you use Petsgallery.co, in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. Maya Pet Foods & Accessories Limited & Petsgallery.co is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. Disclose your personal information in a public environment at your own risk.
The Information Petsgallery.co may collect
- 1. User-provided Information: When you register for, browse and use the Website, you may provide to Petsgallery.co “identity information” (such as your name, email address, address, home or mobile telephone number etc.).
- 2. If you decide to register through or otherwise grant access to a third party, social networking or authentication service that we may make available (“Authentication Service”), such as Facebook Connect or Google, Petsgallery.co may also collect any such “identity information” that you have provided to the Authentication Service from the account you have with the Authentication Service.
- 3. If you choose to provide information, during registration or otherwise, you are giving Petsgallery.co the permission to use and store it consistent with this policy. Therefore, please understand that when you sign in with Petsgallery.co, you are not anonymous to us.
IP Addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. We may also collect such information from your Facebook friends and other Facebook users who use the Service. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The Way Petsgallery.co Uses Information
Petsgallery.co uses the information that you provide or that we collect in order to establish and enhance our relationship with you. Petsgallery.co generally uses the information you provide or that we collect to operate, maintain, enhance, and provide all of the features and services found on the Website. If you have given Petsgallery.co consent, we may use your personally identifiable information to provide you with information about Petsgallery.co features, services and other offerings that may be of interest to you. We may also send information or offers to groups of users on behalf of other businesses.
Contact Us If there are any questions regarding this privacy policy you may contact us using the information below: Petsgallery
Maya Pet Food & Accessories Pvt. Ltd.
8/4, Banali Apts, Near Saraswati Bank,
Erandwane Pune 411004
91-8149936309
mayapetgallery@gmail.com
SHIPPING & DELIVERY POLICY
Petsgallery.co will ship only in India and for domestic (India) buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Petsgallery.co is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Petsgallery.co is in no way responsible for any damage to the order while in transit to the buyer.
ORDER CANCELLATION
All order cancellations will be handled as per our Standard Cancellation Policy
Cancellation by Petsgallery.co:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Cancellation by Customer:
If you cancel your order before your product has shipped, we will refund the entire amount. If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
2. If you received the product,it will be eligible for replacement, only in cases where there are defects found with the product.
In order to get a defective item replaced, contact us via Contact Us Page or call on +91-9849019700, within 15 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.
REFUND AND RETURN
1. Item was defective
2. Item was damaged in transit
3. Products was / were missing
4. Wrong item was received
Return could also result in refund of money in some of the cases.
We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, Petsgallery.co shall not be entitled to any return/refund.
The following RULES apply to this Policy:
1. Certain consumable items will not be returned or refunded in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc
2. In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to Petsgallery.co within 3 days from the time of delivery.
3. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
4. In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.
5. Refund will only be processed after a quality check of the product by experts of Petsgallery.co
Please note that the product should be unused and should be sent back along with original box and invoice to:
Maya Pet Food & Accessories Pvt. Ltd.
8/4, Banali Apts, Near Saraswati Bank,
Erandwane Pune 411004
91-8149936309
mayapetgallery@gmail.com
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
